Customer Support Channels
A 60–Minute Ticket Response Guarantee
We provide a 60 min response time guarantee for any ticket or email that you send to our support staff. We will rapidly respond to all standard inquiries and forward right away the case to our server admins if additional assistance is needed. If you make use of our Optional Managed Services package, we’ll complete any of the included server administration services at a time that has been discussed with you preliminary.
A First–Rate Technical Support Service
- We will be at your disposal 24–7–365 to answer any enquiries that you may have regarding our Online Control Panel or any of the apps that we have installed for you on the dedicated server. If you also need support handling server admin tasks, you can order our Optional Managed Services package, which includes data backup hard drive storage space, weekly OS updates, server monitoring and rebooting services, plus software installation and problem troubleshooting services.
An Intuitive Help Area
Our Online Control Panel has been pre–installed for each Linux dedicated hosting server. Among its characteristics is a rather time and effort–saving integrated knowledge base that will walk you step by step on all the operations that you can carry out. The majority of educational articles in addition video versions that demonstrate all the actions that you can carry out in a very illustrative way. You can find all the help articles and the video tutorials in the top right corner of each section of the hosting Online Control Panel.