One-Hour Response Guarantee in Cloud Website Hosting
With a cloud website hosting from our company, you can forget about waiting around for hours and hours, or even a whole day, to obtain a response to a client support ticket or an email. No matter when you get in touch with us, we will get back to you within no more than 1 hour with any technical or sales queries that you may have. The fact is, our real reply time hardly ever surpasses 20-30 minutes. Since we are on duty 24-7-365, you will always receive help in a well-timed manner and we realize exactly how essential this is in the electronic world. As soon as you contact us, we’ll respond to your questions. If you come across any technical obstacle, we’ll deal with it instead of you, or we’ll supply you with all the needed information if there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client support staff reps will be at your service at all times and they’ll respond to any ticket that you post from the web hosting Control Panel within 1 hour max. The response time is guaranteed regardless of whether you’ve got a general inquiry with regards to your semi-dedicated server or you encounter some predicament and for most issues you will not have to wait even that long. Irrespective of what the nature of the issue is or what time it is, we’ll be there to lend you a helping hand, as we’re available 365 days a year to cope with any general, technical or billing issue. In case you get in touch with us about anything that’s within our capability, we will resolve it before we reply, so you won’t have to wait for hours or even days while the problem lingers. If there is something that you have to do on your end, we will supply you with the required info – what possible solutions to try out, what actions to take, etc.