A live chat is a real-time method of communication between a web hosting supplier's support team and its customers. It is an efficient way to receive some info about the website hosting services or have some problem resolved because you are speaking with a live representative. The benefits of using a live chat service rather than calling or opening a trouble ticket are the reduced possibility of errors at the time you exchange information like usernames or domain names, the quicker response time as the communication is live and the fact that you don't need to stay on the chat constantly - you can do something else entirely while the agent investigates the issue involved. In addition, you can connect with a live chat room from any computer which is connected to the web, avoiding the telephone fees that you will have to pay when you are calling to another country.

Live Chat Support in Cloud Website Hosting

As part of the support services that we offer for our cloud website hosting, you will find live chat support which is available each and every day, even on holidays. You can contact us regardless of whether you already own an account or not, considering that we will support you with pretty much anything, ranging from providing you with common info on our services if you aren't our client yet and you're thinking about acquiring one of the plans, to helping you with installing an e-mail account in an email client. Some issues are more technical and time-consuming, so you'll have to employ the ticketing system that is incorporated into our Hepsia hosting Control Panel, but we can save you time and assist you in real time on the live chat for various things.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support as part of our services, so any time you have any questions for our Linux semi-dedicated hosting, you are able to get in touch with our customer care team at any time regardless of whether you have already acquired your account or not. Generally, the chat service is intended for pre-sales, billing and general questions and troubles, still we're able to help you with a lot of technical questions as well. We can help you select the optimal package for your websites in case you don't have an account yet, we can answer any kind of billing questions or issues you may have or we can assist you with installing your new email address on your PC or smart phone - all the abovementioned will be done in a timely manner since our live chat service is available all day, every single day. Every time you need assistance, you'll be able to talk with a representative and save a long time.