There are a handful of ways to touch base with the hosting company whose services you are using, but the one that you’ll always find irrespective of which company you opt for is a ticketing system. It is the least complicated channel of communication for a number of reasons. If no customer support engineer is free at the moment and they’re all busy, a telephone call may not be answered, but a ticket will always be received. Plus, you can copy & paste large bits of info without having to worry about spelling errors, and in case a given issue requires more time to be resolved or a number of responses have to be exchanged, all the info will be in the very same location, so each party can always follow the steps taken by the other one. The drawback of using tickets to contact your hosting company is that they’re usually separate from the web hosting platform, which means that if you need to provide information or to follow instructions, you will have to use no less than two separate admin consoles and this number could rise in case you would like to administer multiple domains. Moreover, a lot of hosting providers reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this means wasted time while waiting for a response.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we’re using for our cloud website hosting isn’t separate from the web hosting account. It is included in our fully featured Hepsia Control Panel and you will be able to visit it whenever you need with just a few mouse clicks, without needing to sign out of your web hosting account. The ticketing system comes with a quick-search field, so you can track down any support ticket that you’ve already submitted, if necessary. Furthermore, you can see knowledge base articles that are relevant to various problem categories, which you can pick, so you can learn how to solve a particular issue even before you open a ticket. The response time is no more than 1 hour, so you can obtain prompt assistance at any given time and if our customer care team suggests that you do something in your hosting account, you can do it straight away without leaving the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

If you’ve got a semi-dedicated server account with our company and you’d like to touch base with our help desk support staff, you’ll be able to send a trouble ticket straight from your Hepsia hosting Control Panel instead of using an entirely different tech support platform as you will have to do with the majority of web hosting companies on the marketplace. Our integrated trouble ticket system will permit you to post a new ticket effortlessly and to go through older tickets using a clever search box. Additionally, you will be able to have a look at the applicable knowledgebase articles that our system will present to you based on the category that you pick for your new ticket. You can carry out all the abovementioned procedures without leaving your Hepsia Control Panel at any moment, which implies that if you come across any issue or have a question, you can touch base with our technicians and fix the issue at hand in less than 60 minutes via a single platform.