Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we’re using for our cloud website hosting isn’t separate from the web hosting account. It is included in our fully featured Hepsia Control Panel and you will be able to visit it whenever you need with just a few mouse clicks, without needing to sign out of your web hosting account. The ticketing system comes with a quick-search field, so you can track down any support ticket that you’ve already submitted, if necessary. Furthermore, you can see knowledge base articles that are relevant to various problem categories, which you can pick, so you can learn how to solve a particular issue even before you open a ticket. The response time is no more than 1 hour, so you can obtain prompt assistance at any given time and if our customer care team suggests that you do something in your hosting account, you can do it straight away without leaving the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
If you’ve got a semi-dedicated server account with our company and you’d like to touch base with our help desk support staff, you’ll be able to send a trouble ticket straight from your Hepsia hosting Control Panel instead of using an entirely different tech support platform as you will have to do with the majority of web hosting companies on the marketplace. Our integrated trouble ticket system will permit you to post a new ticket effortlessly and to go through older tickets using a clever search box. Additionally, you will be able to have a look at the applicable knowledgebase articles that our system will present to you based on the category that you pick for your new ticket. You can carry out all the abovementioned procedures without leaving your Hepsia Control Panel at any moment, which implies that if you come across any issue or have a question, you can touch base with our technicians and fix the issue at hand in less than 60 minutes via a single platform.