24/7 Customer Support in Cloud Website Hosting
Our cloud website hosting include 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring about our web hosting services before you make an order or you are an existing client and you have any question or a problem, you'll be able to contact us at any time, including holidays and weekends. We have numerous channels to contact us - a couple of phone lines globally for your convenience and live chat support for pre-sales, billing and general questions; emails and support tickets for more complex matters or any troubles which require more time to research and handle. Unlike various other website hosting providers, our trouble tickets come with a guaranteed maximum reply time of just 1 hour, which means that regardless of what the issue is, it'll be resolved in a timely manner and you will not waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you select, you will be able to take full advantage of our 24/7 tech support services even on official holidays. All your sites will be available at all times and so will we. With many different contact options, you can pick the optimal approach to get in touch with us and find out about our services if you do not have an account yet, or request assistance if you are already our customer. You will be able to phone us, have a chat with a live agent, send an email message or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The last two options come with a one-hour answer time warranty, though it rarely takes more than 20 mins to receive assistance regardless of the nature of the trouble. With our customer and technical support services, we are there for you every time you need us, not a few days afterwards.
24/7 Customer Support in VPS Web Hosting
Every virtual private server package that we offer includes 24/7 customer and tech support, which means that in case you experience any problem with the pre-installed software on the machine or you have any pre-sales or basic questions, you will be able to get in touch with us anytime, even holidays and weekends. For your convenience, we provide different ways of communication - telephone support with a couple of local numbers around the globe, live chat, emails and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech matters as it is easier to keep track of what is going on. The maximum warranted response time for all emails and tickets is 1 hour, but it hardly ever takes that long to get support. If you acquire the Managed Services upgrade that we offer, our admins will also help you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers Hosting
We are aware how important it is to receive prompt support in general, let alone if you run an entire server, that's why every single dedicated server that we supply comes with 24/7 support with 1-hour answer time guarantee regardless of the situation. The service is free of charge for any type of issues with the server or the software that was installed from our admins through the setup, so you are able to contact us as many times as you wish, even during holidays. You can either open a trouble ticket from your billing area or you could send an email, and the actual reply time for either of these rarely surpasses thirty minutes because we have administrators available round the clock. If you require general info about our servers or you have any kind of billing question/issue, you may also call one of the local telephone numbers we have on three different continents or you could use our live chat service and speak to a representative online. For third-party software assistance, we provide a Managed Services upgrade, that you're able to add to your server plan through your billing Control Panel.